Angel B.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Angel R., based in Quezon City, Metro Manila, has developed a multifaceted career as a Virtual Assistant and Healthcare Insurance Specialist. From March 2024 to November 2025, Angel worked with HelloHost AI, onboarding clients and refining AI prompts to enhance accuracy and client satisfaction. This role also involved maintaining property-specific FAQs to support AI reliability and collaborating with clients on workflow optimization. Prior to this, from March 2023 to December 2024, Angel was a Healthcare Insurance Specialist with Everise, providing support for policy, billing, claims, and prescription issues, and managing order intake and online pharmacy services. Additionally, Angel served as a Customer Service Representative for iQor, aiding in order tracking and account issues, and with Teleperformance, providing technical support for satellite TV customers. Angel holds an undergraduate degree in Entrepreneurship from Quezon City University College. Strong skills include Customer Support, Client Onboarding, and AI Auditing & Prompt Optimization.
Experience
Virtual Assistant
HelloHost AI · 2025 — 2025Onboarded clients and supported account setup for integration. Conducted audits and refined AI prompts to enhance accuracy and client satisfaction. Maintained FAQs and documentation specific to properties for AI reliability. Worked with clients to optimize AI workflows, focusing on guest interactions.Healthcare Insurance Specialist
Everise – AMBETTER & HUMANA · 2023 — 2024Delivered assistance on policy, billing, claims, and prescription matters for healthcare clients. Oversaw order intake and managed shipping delays, alongside enrollment processes for online pharmacy services. Addressed customer inquiries and resolved issues regarding billing and prescription status.Customer Service Representative (Seasonal)
iQor – WALMART · 2022 — 2023Supported customers with order tracking, returns, and various account-related concerns. Addressed billing inquiries and provided information regarding products and policies. Offered precise product and policy details to minimize repeated inquiries.Technical Support Representative
Teleperformance – AT&T · 2022 — 2022Troubleshot technical issues for satellite TV customers, with emphasis on network, signal, and device challenges. Assisted customers in installation and setup processes. Provided effective solutions promptly, contributing to customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipQuezon City University · 2020 — Present
- Senior High School, Accountancy, Business, and ManagementOur Lady of Fatima University · 2018 — 2020
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