Angel E.

Angel E. is a seasoned professional with extensive experience in customer support and training roles. Most recently, as a Training Support Specialist at HighLevel from January 2025 to May 2026, he designed, developed, and updated training materials tailored for the Customer Support Department. He managed global teams to deliver results based on KPIs and provided job-specific training for new employees, enhancing skills, processes, and systems familiarity. Previously, Angel worked as a Senior Customer Support Specialist and Customer Support Specialist at HighLevel, where he demonstrated his expertise in SaaS and technical support, and delivered problem-solving resolutions as a generalist. His role involved ensuring first response times were met and involved significant team leadership responsibilities. Angel’s bilingual abilities in Español, Inglés, and Francés, alongside HighLevel Certification, have bolstered his capacity to communicate effectively across different sectors. His earlier tenure at ResultsCX involved training for prominent clients like GameStop and The Home Depot, identifying him as a valuable asset in international customer service and training environments.