Angela R.
Mid-Level BPO Customer Service Specialist
Open to offersNew to PlatformAbout
Angela R. is an experienced Social Media Manager, Executive Virtual Assistant, and Facebook Ad Specialist with a proven track record across diverse industries including business process outsourcing (BPO), real estate, e-commerce, insurance, and marketing. She has managed tasks ranging from lead generation, inbound and outbound customer service, debt collection, appointment setting, and content creation to advanced roles like operations and product training support. Angela's background features hands-on expertise in platforms and tools such as Amazon Seller Central, Shopify, Brivity CRM, QuickBooks, Canva, and Hootsuite. Her work includes optimizing e-commerce content, developing and monitoring social media campaigns, administering CRM databases, and streamlining administrative and back-office processes. With over a decade in BPO and virtual assistant capacities, Angela brings valuable support to business operations, social media strategy, and digital marketing initiatives.
Experience
Social Media Manager - Operations Manager
Inwave Solutions Inc · 2022 — 2023Utilized social media marketing tools to establish and uphold the company’s brand. Collaborated with marketing professionals on campaigns and analyzed marketing strategies to suggest improvements.Debt Collections Specialist
JP Morgan Chase Bank · 2020 — 2022Engaged in outbound calling and skip tracing, overseeing accounts to identify unresolved debts while developing effective repayment plans. Followed up on overdue accounts and managed all monthly payments and refunds. Researched and implemented effective collection techniques and performed various administrative duties to ensure office efficiency.Executive Virtual Assistant
American United Retirement · 2018 — 2022Managed client communications by changing forwarding numbers and responding to calls for health insurance clients. Scheduled appointments and performed follow-ups while keeping track of client interactions and tasks.Real Estate ISA - Social Media Manager
Brivity VA · 2019 — 2021Managed the Brivity CRM to enhance operational activities, focusing on lead generation and database management. Responded to incoming leads and developed a follow-up mechanism to nurture leads until appointments were scheduled.Customer Service Rep
Afni Philippines · 2019 — 2020Handled inbound calls related to billing troubleshooting and effectively addressed complaints about telephone service, wireless reception, and dial-up Internet connectivity. Conducted research to resolve connectivity problems or billing errors while treating customers with kindness and respect.Inbound Sales Representative
Concentrix (former Convergys Philippines) · 2017 — 2019Managed inbound customer service calls and addressed billing troubleshooting. Processed bank customer requests and handled inbound and outbound collections while responding to technical support inquiries via various communication channels. Demonstrated excellent customer service skills by taking ownership in resolving customer issues.Administrative Assistant
Carty Custom Builders · 2015 — 2018Practiced bookkeeping and managed bills processing. Conducted website data scraping and performed document processing tasks for subcontractors, including creating purchase orders. Utilized various tools such as CoConstruct and QuickBooks to maintain operations.E-Commerce Specialist
Love + Chew · 2017 — 2018Crafted and updated product content for e-commerce platforms, collaborating with product management, sales, and graphic teams. Provided support in media marketing, SEO, and analytics while implementing best practices for inventory management.Product Training Support
FIS Global Inc · 2014 — 2017Applied subject matter expertise to evaluate business operations and identify areas for technical solutions to improve performance. Provided mentorship and specialized knowledge while consulting across business functions and verifying technical reference information and user guides.Lead Generation
Gembah · 2016 — 2017Carried out lead prospecting and generation through extensive research. Sent initial, follow-up, and reply emails to qualified leads while accurately logging all related interactions in the CRM.Outbound Sales Rep
SPI Global (presently Inspiro) · 2011 — 2014Communicated with customers through outbound calls and followed up on leads. Identified customer needs and sales opportunities while answering inquiries and providing information via email. Kept updated on product and service information to effectively upsell offerings.
Skills & Expertise
Education
- Bachelor in Elementary EducationOur Lady of Fatima University · 2006 — 2011
- High School GraduateMemorial National High School · 2002 — 2006
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