Angela M.

Angela M. F. is a dedicated Customer Service Representative with over two years of experience in the telecommunications and BPO industries. She has developed her expertise in customer support, account management, billing assistance, and technical troubleshooting by working with notable companies such as Transcom, Concentrix, and Panasiatic Solutions. Angela has extensive experience handling Comcast accounts, where she efficiently provided solutions to customer inquiries, billing issues, and technical problems while maintaining professionalism and high-quality service in fast-paced environments. Additionally, she managed Straight Talk telecommunications accounts, delivering superior customer service and maintaining strong customer relationships. Her background is further enhanced by freelance virtual assistance where she honed her administrative support skills. Holding a Bachelor of Science in Information and Technology from STI West Negros University, Angela combines her strong interpersonal skills, adaptability, and problem-solving abilities with technical prowess in CRM systems, making her a valuable asset to the BPO industry.