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Angela G. — Junior Customer Service Representative from Philippines

Angela G.

Junior Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Angela Grace F. is an experienced Customer Service Representative and credentialing specialist with a background in both the financial and healthcare industries. At Genpact, she provided dedicated client support within a financial account, expertly handling customer inquiries, managing complaints, and resolving conflicts while consistently exceeding productivity and quality standards. Previously at Ciox Health in Alpharetta, Georgia, Angela Grace F. ensured stringent credentialing compliance by verifying healthcare provider licenses, certifications, and insurance coverage, collaborating with cross-functional teams for seamless verification processes. Her roles required strong data entry, computer literacy, and exceptional communication abilities, consistently maintaining professionalism and attention to detail across diverse client engagements.

Experience

  • Customer Service Representative in Financial Account

    GENPACT · 2022 — 2024
    Offered exceptional service to clients by anticipating their needs and delivering effective solutions. Addressed customer inquiries in a timely and professional manner, managed complaints, and resolved conflicts. Engaged with a diverse range of customers daily, ensuring effective communication while adhering to good telephone etiquette. Aimed to consistently achieve and surpass productivity and quality standards within the workplace.

  • CREDENTIALING and CUSTOMER SUPPORT

    Ciox Health Alpharetta Georgia · 2019 — 2022
    Verified the validity and currency of healthcare providers' licenses in their respective states and regions. Checked board certifications and specialty certifications necessary for the practice. Ensured relevant insurance coverage was confirmed, including general liability and professional liability insurance. Validated providers' participation in specific insurance networks and health plans, ensuring enrollment and activity. Contacted providers to request documentation or clarify details as required, collaborating with credentialing and compliance teams to facilitate smooth verification processes and address any challenges.

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