Angela M.

Angela M. is an experienced Customer Service Representative with a demonstrated history in the BPO industry, focusing on customer communication and issue resolution for telecommunications accounts. She effectively handled inbound and outbound calls, providing assistance with billing inquiries, account management, and technical issues. Angela processed plan upgrades and service modifications with precision and confidentiality. Her role required strong communication skills and the ability to manage high volumes of customer interactions while maintaining a positive brand experience. She worked collaboratively with cross-functional teams to address and resolve complex customer complaints. Angela is proficient in using various tools and technologies, including CXone Mpower, Genesys Cloud CX, Microsoft Teams, and Slack, which aided in her efficiency and teamwork. Her educational background includes a Dual Qualification in Culinary Arts, Pastry and Baking from Apicius Culinary Arts and Hotel Management and a TVL Bread and Pastry Production course from ABE International Business College.