Angela M.

Angela Mae S. is an experienced Customer Service Associate specializing in financial services, IT support, sales, and hospitality. Currently serving as a Fraud Analyst I at J.P. Morgan Chase in Taguig, she focuses on pattern recognition and detection of high-risk transactions by analyzing financial documents. Her tenure at Accenture as an IT Customer Service Associate saw her addressing customer inquiries about products and monitoring service metrics for improvement. At WNS Bridgetowne, Angela leveraged suggestive selling techniques and educated clients on promotional offerings, boosting sales effectiveness. In hospitality, her role at BreadTalk emphasized informed customer engagement and promotional guidance. Angela’s credentials include a BS in International Hospitality Management from Siena College of Taytay. She demonstrates proficiency in customer need assessment, fraud analysis, and dynamic communication within corporate, sales, and service environments.