Angeleca T.

Angeleca C. is a dedicated and result-oriented Customer Service Professional with over three years of robust experience in the Business Process Outsourcing (BPO) industry. She has proven expertise in managing financial fraud claims, handling high-volume travel and cruise bookings, and effectively navigating dispute resolutions. At Concentrix, she played a vital role in assisting international clients by planning and booking custom cruise vacations, managing reservation timelines, and processing cancellations while accurately handling guest refunds. During her tenure at Teleperformance, Angeleca was instrumental in guiding customers through complex dispute claim processes and investigating fraudulent transactions. Her technical proficiency in CRM Database Management and her ability to deliver exceptional customer experiences under pressure make her a valuable asset in the customer service domain.