Angelen S.
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About
Angelen C., based in San Pedro, Laguna, is a dedicated Customer Service Professional with over 3 years of comprehensive experience, particularly excelling in the BPO sector. Proficient in phone, chat, and email support, she leverages strong skills in data entry, CRM systems, and remote collaboration tools to deliver exceptional customer service. Angelen has worked as an Operations Customer Expert at Teleperformance, where she managed multiple tasks under performance targets and quality standards, and as a Customer Service Representative at Inspiro Makati, managing over 100 customer interactions daily. Her education in Nursing Aide from San Pedro Manpower Development Institute further adds to her diverse skill set. With her certification in bookkeeping and proficiency in productivity tools like Google Workspace and Microsoft 365, Angelen is well-prepared for roles that demand organization and effective communication.
Experience
Operations Customer Expert I
Teleperformance · 2025 — 2025Provided professional assistance to customers while effectively managing multiple tasks. Recorded and followed up with accurate notes and actions. Applied strong communication and problem-solving abilities to resolve issues, adhering to performance targets and quality standards.Customer Service Representative
Inspiro Makati · 2024 — 2025Supported over 100 customers daily through phone, email, and chat channels. Ensured the internal systems contained accurate customer information. Organized inquiries and follow-up tasks, offering clear communication and prompt resolutions.Customer Service Representative
Alorica · 2018 — 2018Managed a high volume of customer inquiries with professionalism. Consistently updated CRM records with accurate information and escalated complex issues as necessary. Achieved productivity and service goals.
Skills & Expertise
Education
- Nursing Aide (Vocational)San Pedro Manpower Development Institute · — — 2010
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