Angelica B.
Mid-Level Digital Marketing Operations Manager
Open to offersNew to PlatformAbout
Angelica B. is an accomplished Executive Assistant and marketing operations leader with over five years of hands-on experience across digital marketing, executive support, and customer service. Her roles within agencies, digital studios, and healthcare have involved managing executive calendars, coordinating design and installation workflows, developing CRM & workflow optimization systems using platforms like HubSpot and GoHighLevel, and leading client onboarding for wrap, advertising, and e-commerce businesses. At C47 Films Digital Studio and Skytale Digital Studio, she planned and executed digital marketing campaigns, supervised creative production, and reported campaign performance for restaurant brands globally. Angelica also improved customer support efficiency at AgentMatch.AI, managing social media content, optimizing support documentation, and training agents to reduce onboarding time. Her expertise links operations to client experience, with proven results in online visibility and data-driven reporting.
Experience
ADMIN ASSISTANT / EXECUTIVE ASSISTANT / ACCOUNT MANAGER
WRAP IT UP RALEIGH · 2025 — 2025Managed calendars, emails, and communications for executives to facilitate effective scheduling and follow-ups. Oversaw design and production timelines for projects from the inquiry stage to completion. Maintained and updated CRM systems including HubSpot, GoHighLevel, and Trello, enhancing tracking efficiency and minimizing workflow delays. Developed standard operating procedures to enhance team productivity and client experiences. Monitored invoicing, tracked documentation, and produced operational reports for management oversight. Edited and endorsed social media content to ensure brand consistency and engagement. Provided administrative support to executives and facilitated secure digital access through LastPass.OPERATIONS COORDINATOR / EXECUTIVE ASSISTANT
C47 FILMS DIGITAL STUDIO · 2023 — 2025Organized executive schedules and managed product orders for dropshipping. Utilized Asana, Trello, and GoHighLevel for effective project oversight. Initiated email and SMS campaigns to enhance customer engagement. Managed online visibility through WordPress, Shopify, and funnel systems. Supervised design approvals via Slack and Skype to maintain brand integrity. Documented action items from meetings to ensure accountability. Planned and executed digital marketing campaigns for global restaurant brands.SENIOR SUPPORT SPECIALIST (PROJECT-BASED)
AGENTMATCH.AI · 2024 — 2024Addressed 95% of client inquiries on the first contact, enhancing satisfaction levels. Improved HubSpot workflows to increase data accuracy and enhance team efficiency. Trained over 15 new agents to streamline onboarding processes. Worked collaboratively with developers to identify and resolve platform issues prior to feature launches. Created client support guides and FAQs, which contributed to a reduction in response times.MARKETING SPECIALIST / PROJECT MANAGER
SKYTALE DIGITAL STUDIO · 2019 — 2022Facilitated marketing initiatives and managed project workflows.INTAKE COORDINATOR
BRIGHT HEART HEALTH · 2018 — 2019Served as the initial contact point for patients and providers. Managed patient flow and provider schedules using Zoom. Accurately completed intake documentation while maintaining confidentiality. Escalated urgent issues to ensure prompt medical responses.SOCIAL MEDIA MANAGER / CUSTOMER SERVICE / EXECUTIVE ASSISTANT
NURSI WEARABLESHandled social media management tasks alongside customer service and executive support duties.
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