Angelica C.
Mid-Level Technical Support Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Angelica C. is an experienced Virtual Assistant and Tech Support Representative with a background in customer service and technology support for the business process outsourcing (BPO) and IT solutions industries. At Alorica PH, she managed inbound and outbound calls, delivered technical troubleshooting, and coordinated technician scheduling to resolve complex customer issues across voice and non-voice channels. At DOZA IT Solutions, Angelica supported clients by handling communication for loan processing, accurately verifying client data, and acting as a liaison between borrowers and lenders to ensure the completion of loan requirements. She holds a Bachelor of Secondary Education major in English from Cagayan State University–Gonzaga, and is a Licensed Professional Teacher. Core competencies include technical support, data entry, customer satisfaction, and loan processing support.
Experience
Virtual Assistant
DOZA IT Solutions · 2025 — 2026Processed client data for loan applications by verifying and gathering necessary information through inbound and outbound call channels. Served as an intermediary between borrowers and lenders, ensuring all loan requirements were fulfilled before advancement.Technical Support Representative
Alorica PH · 2024 — 2025Managed both inbound and outbound calls along with non-voice channels to effectively assist customers. Offered technical troubleshooting by recognizing issues and guiding users toward solutions, and organized technician visits for more complex problems.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in EnglishCagayan State University · 2022 — 2023
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