Angelica B.

Managed executive calendars and emails to facilitate client communications and scheduling. Oversaw design, production, and installation timelines for projects from inquiry to completion. Maintained and updated CRM systems (HubSpot, GoHighLevel, Trello) to enhance tracking and reduce delays. Developed Standard Operating Procedures (SOPs) to boost team efficiency and client experience. Monitored invoices, tracked documentation, and generated reports for management. Reviewed and approved social media content to ensure brand consistency. Handled secure digital access through LastPass and provided proactive administrative assistance to executives. Organized team check-ins to uphold progress and accountability. Conducted outreach to book podcast guests, managing logistics and following up. Researched advertising agencies and initiated outreach in Florida markets. Managed social media content across Facebook, Instagram, TikTok, and YouTube utilizing SocialPilot. Coordinated seminars and events via Eventbrite from planning to execution. Updated WordPress and tracked leads through GoHighLevel. Drafted proposals and oversaw contracts for efficient client onboarding.

Organized executive schedules while managing product orders for dropshipping needs. Oversaw project tracking via Asana, Trello, and GoHighLevel for task efficiency. Executed email and SMS campaigns, driving customer engagement. Managed WordPress, Shopify, and funnel systems for online presence. Supervised design approvals through Slack and Skype to maintain brand quality. Documented meeting action items to ensure accountability. Planned and executed digital marketing strategies for restaurant brands globally. Managed social media, email, and paid advertising campaigns across diverse platforms. Directed creative development, scheduling, and performance tracking to secure campaign success. Designed paid advertising through Meta, Google, and TikTok, enhancing client acquisition. Created dashboards for performance insights using Google Analytics, Whatagraph, and Meta Insights. Supported content creation and storytelling utilizing Canva, Photoshop, and CapCut. Presented analytical reports for budget forecasting and strategic planning.

Resolved a high volume of client inquiries on first contact to enhance satisfaction. Improved HubSpot workflows, which contributed to better data accuracy and productivity. Provided training for new agents, facilitating quicker onboarding processes. Collaborated with developers to address and rectify platform issues prior to feature launches. Created support guides and FAQs, leading to reduced response times. Evaluated performance metrics to enhance operational efficiency.

Functioned as the primary point of contact for patients and healthcare providers. Managed patient flow and provider schedules using Zoom. Ensured accurate and confidential completion of intake documentation. Escalated urgent matters to facilitate timely medical responses.

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