Angelica M.

Employers should hire me because I’m reliable, organized, and experienced in handling administrative and customer support tasks. I can manage emails, data entry, documentation, follow-ups, records, and day-to-day operations while making sure tasks are completed accurately and on time. I also have experience working directly with U.S.-based clients, so I’m comfortable working independently and communicating professionally with clients and teams.

• Virtual Administrative Assistant

  RAMM Water and Mold Restoration · 2024 — 2026
  Provided remote executive and administrative support to a U.S.-based client using Google Workspace, Microsoft 365 (Microsoft Office), and Basecamp to facilitate project communication. Managed email correspondence using Outlook and Google Workspace, fulfilling administrative requests quickly and ensuring a sub-24-hour response time for inquiries. Sent scopes of work to insurance carriers and conducted follow-ups to expedite claim reviews and secure collections. Contacted insurance carriers by phone and email for updates on property claims and outstanding payments, contributing to timely payment releases. Maintained job costs and payment-related records in Google Sheets and Basecamp, ensuring accuracy in billing and payment tracking.

• Executive Virtual Assistant

  MCVO Talent Outsourcing Services · 2022 — 2024
  Delivered remote executive and administrative support to a U.S.-based client through Google Workspace and Basecamp, facilitating the timely completion of daily tasks and clear project tracking. Handled email correspondence in Gmail and Outlook while managing administrative tasks in Google Workspace and Basecamp to enhance organization and minimize delays. Followed up with insurance carriers via phone and email regarding property claims and payment status, which helped to accelerate claims resolution. Generated homeowner invoices through QuickBooks using specific email templates to ensure accuracy in billing.

• Virtual Administrative Assistant

  Virtual Coworker Inc · 2022 — 2022
  Provided remote administrative assistance for a U.S.-based client using Gmail and Google Calendar to manage email flow and scheduling, which kept the executive’s email and calendar organized. Oversaw email and LinkedIn outreach as well as appointment scheduling via Calendly to streamline consultations for students. Conducted product research to identify wholesale opportunities, allowing the owner to target profitable items. Negotiated favorable pricing and secured product samples by communicating with suppliers through Alibaba.com. Created Amazon product listings utilizing Canva for images and optimized copy to enhance product visibility.

• Collections Specialist

  Vector Outsourcing Solutions Philippines Inc · 2021 — 2022
  Updated medical records in the patient database to ensure accurate documentation and reduce errors, which supported timely claim processing. Verified patient eligibility and insurance coverage through the claims system to prevent invalid submissions. Followed up with health insurance providers via email on claim status, helping expedite approvals to meet billing deadlines. Reprocessed and resubmitted denied medical claims to recover payments for rejected services, and resolved COVID-19 claim denials by providing necessary documentation.

• Process Developer – Unit Manager

  Genpact Services LLC Philippines · 2016 — 2021
  Oversaw team activities to monitor progress against action plans, ensuring that operational goals were met. Communicated important updates to team members and stakeholders to maintain alignment and reduce delays. Established team goals and expectations, enhancing adherence to documented processes. Supported day-to-day operations by maintaining consistent team productivity.

• Account Executive

  Aegis Services Philippines · 2012 — 2014
  Handled customer inquiries regarding magazine and book subscriptions via email, chat, and phone, improving customer satisfaction and reducing repeat inquiries. Verified customer account information to ensure accuracy and prevent billing errors. Assisted with book orders, magazine subscriptions, refunds, and sweepstakes entries, which facilitated subscription renewals.

• Front Desk Representative

  Asian Massage Home Service and Spa Inc · 2011 — 2012
  Responded to customer inquiries about spa services and scheduled in-house appointments over the phone, streamlining the booking process. Assisted guests with service-related questions using the service database to provide clear information and improve the guest experience. Maintained accurate logs and provided directions to support daily front-desk operations.

• Bachelor of Science, Business Administration; Major in Human Resource Management

  Polytechnic University of the Philippines – Open University · 2024 — Present