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Angelica N. — Mid-Level Customer Service and Account Management Specialist from Philippines

Angelica N.

Mid-Level Customer Service and Account Management Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Angelica N. is a detail-oriented Lead Generation Specialist with over five years of professional experience spanning the telecommunications and financial services industries. She has demonstrated expertise in account management, customer service, and data validation, handling tasks such as lead qualification, CRM management with Salesforce, and the resolution of financial account holds for companies like PayPal. Angelica’s role involved extensive outbound calling and email outreach, along with ensuring regulatory compliance during sensitive client interactions and data entry processes. She is recognized for her capacity to meet lead generation targets, maintain data accuracy, and deliver reliable client support while upholding confidentiality and adhering to company and industry regulations.

Experience

  • Lead Generation Specialist

    Creator Origin · 2024 — 2026
    Identified and qualified potential clients using company criteria and business needs, maintaining CRM systems such as Salesforce to monitor lead activity and manage pipeline status. Generated leads through outbound calling and email outreach, and met designated lead generation targets on a weekly and monthly basis.
  • Financial Account (Holdings)

    PayPal · 2022 — 2024
    Managed and resolved holds on financial accounts by ensuring regulatory compliance and assisting customers through the account hold process. Addressed reasons for holds, provided support and explanations to affected customers, and safeguarded sensitive information according to company policies.
  • Data Manual Validator

    Company not specified · 2021 — 2022
    Validated data manually within the telecommunication industry, addressing objection handling while prioritizing accuracy and attention to detail. Resolved issues in data entry, handled discrepancies or technical concerns, and ensured timely data processing for availability and use.

Skills & Expertise

Education

  • Degree not specified
    Philippine Normal University - Mindanao

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