Angelica M.

Angelica C. is an experienced customer service and sales professional with a background spanning retail and business process outsourcing sectors in the Philippines. She has held positions such as Beauty Advisor at Watsons, Sales Representative at Executive Optical, and Customer Service Representative roles at Alorica and Concentrix, where she supported accounts like T-Mobile and YNAP for two years each. Angelica holds TESDA certification as a Certified Bookkeeper, complementing her practical experience with formal vocational training. Her expertise includes computer literacy, strong communication skills, and the capacity to plan, organize, and prioritize tasks essential for high-volume customer engagement environments in shopping malls and call centers.