Angelica E.
Mid-Level Network Engineer Help Desk
Open to offersNew to PlatformAbout
Angelica E. is an experienced Customer Service Representative- Team Lead and Level 1 Network Engineer Help Desk Support with a strong background in the BPO industry. From June 2019 to January 2026, she managed field service operations, conducted quality audits, and implemented process improvements by collaborating closely with technicians, supervisors, and management teams. Since January 2026, Angelica has provided customer-focused technical support, handling network-related tickets, diagnosing connectivity issues, and offering step-by-step assistance to users. She is skilled in CRM software such as Salesforce, ticketing systems, and network troubleshooting, holding certifications including L1 and L2 Customer Service Rep and Meraki Network Cloud Certification. Her education in Political Science from Mindanao State University supports her analytical approach within customer service and technical support environments.
Experience
Customer Service Representative- Team Lead
null · 2019 — 2026Managed field service operations, ensuring quality standards were met, and conducted audits and inspections while identifying areas for process improvement. Collaborated with field technicians, supervisors, and operations teams to resolve issues promptly and maintain high service standards.Level 1 Network Engineer Help Desk Support
null · 2026 — PresentResponded to network-related tickets and calls, diagnosing basic connectivity problems. Provided assistance with internet and Wi-Fi connectivity for users, delivering step-by-step support tailored for non-technical individuals.
Skills & Expertise
Education
- Major in Political ScienceMindanao State University- General Santos · 2015 — 2019
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