angelica C.
Mid-Level Human Resources Manager
Open to offersNew to PlatformAbout
Angelica A., a seasoned professional in the Philippines, excels in Human Resources, Recruitment, and Customer Service. As the Head of Human Resources at RelayTask from 2023 to 2026, she managed comprehensive recruitment processes from sourcing to onboarding, developed HR policies, and ensured a positive workplace climate through effective employee relations. Angelica played a pivotal role in team development and compliance maintenance. Concurrently, she served as an Administrative Assistant, managing documentation and providing crucial administrative support from 2020 to 2022. Her experience extends into customer service, showcasing her ability to deliver exceptional service, particularly in the BPO industry, through roles such as a Customer Service Representative and a Back Office Email Support Specialist. Her expertise in employee relations, recruitment, customer support, and admin operations underpins her capacity to contribute significantly to team success and organizational growth.
Experience
Head of Human Resources
RelayTask · 2023 — 2026Oversaw the complete recruitment process, which included sourcing, screening, and onboarding candidates. Managed employee relations to foster a positive workplace culture. Created and executed HR policies and procedures. Assisted management in enhancing team development and performance. Maintained accurate employee records while ensuring adherence to company standards.Administrative Assistant
RelayTask · 2020 — 2022Provided essential administrative support for daily business activities. Handled documentation, generated reports, and facilitated internal coordination. Supported team organization through scheduling and task tracking.Customer Service Representative (Ticket Support)
RelayTask · 2020 — 2022Efficiently addressed customer inquiries through a ticketing system while maintaining professionalism. Assisted customers with redeeming fuel points for cash equivalents. Resolved issues to ensure high levels of customer satisfaction and documented interactions thoroughly.Back Office Email Support Specialist
Concentrix Philippines – Naga Site · 2012 — 2016Professionally responded to customer inquiries via email while ensuring accuracy. Focused on resolving issues efficiently while prioritizing customer satisfaction. Maintained organized case documentation for clarity.Customer Service Representative (BPO)
Sutherland Global Services Philippines, Inc · 2012 — 2013Managed inbound customer concerns and provided effective resolutions. Developed strong communication skills and problem-solving abilities while maintaining professionalism in a dynamic setting.
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