Angelica R.
Mid-Level Banking Customer Service Officer
Open to offersNew to PlatformAbout
Angelica R. is a dedicated banking professional with nearly 6 years of experience specializing in banking operations and customer service. She holds a Bachelor of Science in Business Administration Major in Financial Management from Guagua National Colleges. Angelica has been pivotal in handling financial transactions, executing account services, and addressing customer inquiries with a focus on efficiency and accuracy. Her role at BDO Unibank Inc as a Customer Service Associate from 2019 to 2024, and currently as a Marketing Assistant, underscores her extensive experience. Angelica excels in onboarding, account opening, identity verification, and solving customer issues while ensuring compliance with internal procedures. She is skilled in promoting banking products that meet customer needs, maintaining confidentiality, organizing reports, and collaborative coordination for customer requests across departments. Angelica is open to onsite, hybrid, or remote opportunities, with proficiency in English and Filipino.
Experience
Service Officer
BDO Unibank Inc · 2019 — 2024Executed daily banking transactions such as deposits, withdrawals, fund transfers, and various customer requests with precision and efficiency. Assisted clients with inquiries related to accounts, supported opening new accounts, and facilitated account services. Responded to customer concerns, delivering suitable solutions while upholding high customer service standards. Ensured confidentiality of sensitive customer and financial data. Recommended relevant banking products and services according to customer requirements. Maintained precise customer records, documentation, and transaction details. Organized reports, forms, and other administrative paperwork. Coordinated customer requests with applicable departments to ensure prompt resolutions. Operated effectively in a dynamic environment while emphasizing accuracy and professional conduct.Marketing Assistant
BDO Unibank Inc · 2024 — PresentEngaged in various marketing activities to promote banking products and services. Collaborated with the marketing team to develop strategies aimed at enhancing customer engagement and brand visibility. Conducted market research to understand customer preferences and trends. Assisted in preparing promotional materials and communications to support marketing campaigns.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Financial ManagementGuagua National Colleges
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