Angelico S.

Angelico S. is a detail-oriented and customer-focused Help Desk Analyst with a proven ability to diagnose and resolve hardware, software, and network issues efficiently. Currently working as a Help Desk Level 2 specialist at Cognizant Philippines since 2023, Angelico excels in serving as the primary escalation point for Level 1 technicians, handling complex terminal and network connectivity issues to significantly reduce system downtime. His previous experience at Startek Philippines from 2021 to 2023 involved supporting customer benefit claims and billing concerns, focusing on health insurance processes and customer pharmacy benefits. Angelico brings strong technical troubleshooting capabilities and a passion for delivering excellent IT support, supported by his expertise in incident documentation and escalation procedures, as well as his proficiency in ticketing systems like ServiceNow. Angelico holds a Bachelor in Accountancy from Pamantasan ng Lungsod ng Pasig, combining his technical acumen with organizational strength and communication skills to ensure seamless IT operations.