Angelika B.
Junior Customer Support Representative
Open to offersNew to PlatformAbout
Angelika B. is a dedicated Customer Support Representative with 10 months of notable experience in providing Tier 1 and Tier 2 support for a significant UK telecommunications account, specifically Virgin Media UK through Foundever. Based in Baguio City, Philippines, she effectively manages customer inquiries via phone, chat, and email, handling issues related to billing, account management, and service requests. Her proficiency in CRM documentation tools like Salesforce and Zendesk has consistently earned her recognition as a Top Agent, highlighting her excellence in meeting performance and quality metrics. Angelika's commitment to maintaining accurate records and adherence to privacy standards further underscores her reliability in a high-volume telecom environment. With ongoing coursework towards a Bachelor of Science in Information Technology at the University of Baguio, along with prior experience in the hospitality industry, she brings a robust capability in technical troubleshooting and customer-focused solutions.
Experience
Customer Support Representative
Foundever | Virgin Media UK (VM-UK) Telecommunications Account · 2023 — 2024Delivered Tier 1 and Tier 2 customer support through phone, chat, and email for UK customers within a busy telecommunications setting. Addressed billing inquiries, managed accounts, fulfilled service requests, and conducted preliminary technical troubleshooting, ensuring customer-centric solutions. Executed account updates, renewals, cancellations, and escalations utilizing Salesforce and Zendesk. Ensured compliance with company policies and data privacy standards while maintaining accurate customer records. Tracked daily performance metrics and productivity using Microsoft Excel.Kitchen Crew
Jaypz Restaurant · 2023 — 2023Provided quick and polite customer service in a dynamic restaurant atmosphere. Worked collaboratively with team members to guarantee efficient operations and uphold quality service standards.
Skills & Expertise
Education
- Bachelor of Science in Information Technology (Coursework in Progress)University of Baguio
- Bachelor of Science in Civil Engineering (Completed Two Years of Coursework)University of the Cordilleras
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