Angella M.

Angella Mae V. is a customer support professional with nearly two years of experience serving BPO healthcare accounts, focusing on billing inquiries and customer service for medical devices and products. At Alorica by the Bay, she acted as a site agent, where she supported patients with billing inquiries, clarified insurance claim processing, processed patient refunds, and coordinated healthcare equipment shipments. She managed inquiries via phone and email, maintained accurate documentation within CRM systems, and consistently met or exceeded required performance metrics such as quality scores and accuracy targets. Recognized for reliability with Perfect Attendance awards, Angella Mae V. is adept at using Microsoft Word, Microsoft Outlook, and CRM tools for documentation and reporting in healthcare customer service environments.