Angelo B.

Angelo B. is an experienced BPO Specialist with a background in customer service, data encoding, and chat/email support. With over five years of experience, Angelo has supported clients across e-commerce, energy, and digital media industries, including handling inquiries for an online retail company based in the Netherlands and managing ticketing for a leading Canadian oil company. At Concentrix, Angelo delivered chat-based service for a prominent digital audio streaming service, addressing user and creator issues such as product features, billing, technical support, and podcast monetization. Proficient in CRM tools like SAP, Zendesk, Salesforce, and Tableau, Angelo demonstrates high accuracy in data entry and adept use of digital platforms within both in-office and remote environments.