Angelyn O.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Angelyn O. is a seasoned professional with over 16 years of expertise in the customer service sector, spanning diverse industries such as healthcare, retail, sales, and call centre operations. She possesses specialized experience in processing prior authorizations within U.S. insurance companies, reflecting her deep understanding of the American insurance landscape. Angelyn has dedicated four years to servicing mortgage and real estate customers in the U.S., ensuring high levels of customer satisfaction. Her skills in data encoding and customer service were further honed through roles with companies like Royal Caribbean Group and Valmar Medical Supplies. In addition, her strong foundation in computer software applications such as Brightree, iOS, macOS, and MS Office enables her to navigate complex systems efficiently. Angelyn holds a certification in caregiving and has undergone extensive training in airline reservations, which complements her capabilities in managing customer inquiries and enhancing service experiences. Her professional journey underlines a commitment to delivering excellence and her adeptness at handling multifaceted responsibilities across various domains.
Experience
CO Inbound Service
Roya Caribbean Group · 2025 — 2025Handled complex and routine calls to assist guests and travel partners with cruise reservations, both pre-cruise and post-cruise. Managed requests for creating cruise vacation reservations, processed service requests, and addressed guest inquiries related to reservations. Made necessary changes to individual reservations and recommended additional revenue options to enhance the cruising experience.Customer Service Representative
Emapta Philippines Inc. · 2023 — 2025Reviewed and submitted prior authorization requests with required documentation and justifications to insurance companies. Verified patient insurance coverage to confirm pre-approval needs and acted as a liaison between healthcare providers and insurance firms. Monitored submission statuses, handled denied claims, and documented authorization processes in patient records while ensuring compliance with HIPAA regulations.Order Management Specialist
Ista Personnel Solution · 2019 — 2023Processed inbound calls from customers regarding orders of medical and surgical equipment. Handled order processing and scheduled delivery dates. Directed calls to appropriate departments, resolved customer issues, and stayed informed about call center operations and compliance requirements. Conducted prior authorization requests and insurance verifications while maintaining accurate documentation.Technical Support Representative
Harte Hanks Philippines Inc. · 2017 — 2018Received inbound calls, chats, and emails from customers of Motorola devices. Worked to understand customer situations and troubleshoot issues related to their devices. Provided remote assistance for device setup and usage, diagnosing problems while offering solutions and tips.REO Customer Care Representative
Altisource Business Solution, Inc. · 2013 — 2017Managed inbound calls, chats, or emails from real estate customers. Addressed inquiries, resolved complaints, and provided alternative solutions while following up to ensure satisfaction. Assisted clients with online real estate platforms and supported them remotely through their accounts.Customer Service Representative
Teleperformance Philippines · 2012 — 2013Handled inbound calls for airline reservations with Jetstar Airlines. Processed customer reservations, made changes as needed, and confirmed flight details. Directed calls to appropriate departments for further assistance when necessary.Logistic Clerk
Agellon Enterprises · 2010 — 2012Confirmed order completion and compliance with specifications. Reviewed purchase requests against inventories, examined orders for production schedules, and prepared delivery schedules. Conducted inventory checks and reconciled incoming stock with requisitions.Customer Service Representative
Advanced Contact Solutions · 2006 — 2008Received inbound calls related to airline reservations for US Airways. Processed customer reservations and assisted in modifying existing bookings. Confirmed flight details and transferred calls to relevant departments for further support.Data Encoder
SPI Technology Inc. · 2001 — 2002Executed data encoding for legal documents and proofread encoded materials. Implemented updates to deliver final drafts that met client expectations.Cashier
SM (ShoeMart) Las Pinas · 2000 — 2001Processed transactions, applied discounts, and totaled bills. Handled payments via cash, credit cards, debit cards, and gift certificates.
Skills & Expertise
Education
- Caregiver ProgramVGB Center for Training and Development Corp. · 2003 — 2004
- Undergraduate educationAdamson University · 1994 — 1999
- High School DiplomaCavite School of St. Mark · 1990 — 1994
Interested in this professional?
Sign in as an employer to save this profile or invite Angelyn O. to a job.
Sign in as an employer