Anggoy M.
Junior Records Retrieval Specialist
Open to offersNew to PlatformAbout
Mark Daniel A. is an experienced Records Retrieval Specialist based in the Philippines, with over two years of expertise in managing high-volume medical records, billing records, insurance documentation, and radiology files. He has demonstrated a strong commitment to maintaining data accuracy, confidentiality, and efficiency while working with multiple systems for healthcare and insurance providers. Mark Daniel A. has supported workflow optimization in back-office environments, notably within a Walmart account, where he contributed to daily operations through precise documentation and data organization. Additionally, his background includes customer service across calls, email, and chat, where he resolved inquiries efficiently, and two years as a Data Entry Specialist and Appointment Setter, excelling in data entry and appointment coordination with minimal errors. He holds a Bachelor of Science in Computer Engineering from Negros Oriental State University.
Experience
Records Retrieval Specialist
nullOversaw the retrieval process for medical, billing, insurance, radiology, employment, and payroll records across various systems. Ensured compliance with data protection standards while maintaining confidentiality. Accurately handled high-volume requests within required deadlines. Collaborated with providers, insurance companies, and third-party entities to complete requests efficiently.Back Office Support – Walmart Account
nullFacilitated daily operations by processing data and documentation accurately. Enhanced workflow efficiency through the organization and management of internal records. Assisted the team in achieving timely and smooth completion of tasks.Customer Service Representative
nullDelivered professional customer support via calls, email, and chat channels. Effectively resolved customer issues while ensuring high levels of satisfaction. Exhibited strong communication and problem-solving skills.Data Entry Specialist / Appointment Setter
nullExecuted high-speed data entry with a focus on accuracy and minimal errors. Scheduled and coordinated appointments while maintaining organized records. Contributed to operational efficiency through timely and precise data management.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringNegros Oriental State University
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