Angielou T.
Mid-Level E-commerce Customer Service Representative
Open to offersNew to PlatformAbout
Angielou T. is an experienced Customer Service Representative and Virtual Assistant with a background supporting e-commerce, telecommunications, and business services sectors. At Sodah Brand in the UK, Angielou managed customer inquiries and transactions through Shopify, Amazon Seller Central, Klarna, and Clearpay, while maintaining high standards in response time and resolution rates. Serving as a Complaints Case Manager for Telstra Corporation, she handled complex issue resolution and process improvements for customer complaints. On Upwork Transfer HC, Angielou demonstrated expertise in Zendesk, Salesforce, and e-commerce operations, achieving a 98% satisfaction rate in over 1,000 customer interactions. Earlier roles at Sutherland Global Services, Convergys, and RMS Collect Phils. Inc. involved technical and customer support for major accounts in telecommunications, utilizing Microsoft Excel and CRM platforms for efficient service delivery.
Experience
Customer Service Representative - ECommerce Virtual Assistant
Sodah Brand · 2024 — 2025Delivered prompt and professional assistance to customers through chat, email, and phone, addressing inquiries related to orders, products, refunds, and delivery issues. Oversaw e-commerce platforms including Shopify, Amazon, and Klarna, ensuring the accuracy of order processing, tracking, and inventory management. Handled customer concerns with empathy and clarity, enhancing the overall customer experience and contributing to positive store feedback.Complaints Case Manager
Telstra Corporation · 2023 — 2024Directed the resolution of customer complaints by thoroughly investigating issues and working closely with internal teams to deliver timely and fair solutions. Ensured meticulous documentation of cases while maintaining transparent communication with customers throughout the resolution process. Played a role in improving customer satisfaction and enhancing resolution rates by managing cases with a professional and empathetic approach.Customer Service/VA
Upwork Transfer HC · 2022 — 2023Managed over 1,000 customer interactions across various channels, achieving a high satisfaction rate while consistently upholding professionalism and empathy. Met or surpassed daily and weekly key performance indicators, including call handling times and order accuracy. Gained proficiency in platforms such as Shopify and CRM tools like Zendesk and Salesforce, which enhanced task efficiency.CSR and TSR for T-Mobile and Sprint Account
RMS Collect Phils. Inc. · 2020 — 2021Served as a customer service and technical support representative for T-Mobile and Sprint accounts, engaging with customers to resolve issues related to telecommunications services. Ensured quality interactions and assistance to enhance customer experiences.Technical Support Representative AT&T Account
Convergys · 2016 — 2018Provided technical support for AT&T customers, addressing inquiries related to internet, TV, and phone services. Maintained a high level of customer satisfaction through effective problem-solving and prompt response to support requests.
Skills & Expertise
Education
- Bachelor of Science in Business ManagementCavite State University · 2013 — 2015
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