anie G.
Mid-Level Dental Insurance Verification Specialist
Open to offersNew to PlatformAbout
Anie G. is an experienced professional specializing in Dental Insurance Verification, Customer Support, Content Moderation, and Healthcare Administration. She has worked internationally across the ecommerce, healthcare, and customer service industries, including roles at Holy Stone supporting global clients of drone and toy products via inbound and outbound call management, technical troubleshooting, and CRM order processing on platforms such as Shopify, Amazon, Zendesk, and 3CX. As an Insurance Verification Advocate Specialist for a U.S. dental company, Anie contacted insurance providers, interpreted ADA codes, and collaborated with dental offices to ensure accurate claims and efficient operations. Her healthcare experience includes providing 24/7 patient care with medication administration and coordination with medical professionals. In addition, her tenure at Concentrix and Alorica Philippines reflects expertise in high-volume healthcare support and content policy enforcement, handling billing inquiries, benefit verifications, and moderating user-generated content in compliance with legal standards.
Experience
Insurance Verification Advocate Specialist (remote)
U.S Dental Company · 2024 — 2026Conducted outbound calls to verify patient benefits and provider network eligibility with insurance providers. Interpreted ADA codes for procedure coverage confirmation and maintained updated patient insurance histories.Content Moderator (hybrid)
Alorica Philippines · 2024 — 2025Evaluated user-generated content for adherence to community guidelines and legal standards. Participated in calibration sessions to ensure alignment on global content policies and managed escalations related to policy violations.Customer Advisor 1 (hybrid)
Concentrix CVG · 2023 — 2024Managed a high volume of international calls regarding U.S. Healthcare billing and benefit inquiries. Addressed account issues while offering technical support and processing orders for over-the-counter medications.Private Health Aid
Yu Chin San Residence · 2021 — 2023Provided round-the-clock care for a patient with a severe medical condition, focusing on safety and comfort. Monitored vital signs, administered medications, and prepared specialized meals while assisting with daily hygiene and mobility needs.Customer Service & Technical Support (remote)
Holy Stone · 2021 — 2022Delivered global inbound and outbound call support for drone and toy products, managing order processes, replacements, and refunds. Handled technical troubleshooting and provided setup assistance while utilizing Shopify, Amazon, Zendesk, and CRM systems.Customer Service Representative
Teleperformance Philippines · 2019 — 2021Addressed customer inquiries and resolved billing issues as part of the Telco Retention Team. Presented personalized retention offers and assisted with technical troubleshooting to enhance customer satisfaction.
Skills & Expertise
Education
- Vocational Studies in Health aid field/ CaregivingBenthel Asia School of Technology
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