Anju Y.

Anju Y. is a dynamic customer service professional with a robust background in CRM platforms such as Salesforce, Zoho, and HubSpot, enhanced by proficiency in live chat and ticketing tools including Zendesk and Intercom. With two years of hands-on CRM experience as a CRM Executive at Pioneer Cranes/Elegant Elevators and another year as an International Support Chat Specialist at Amazon in Seattle, Anju has managed customer databases, tracked interactions, and implemented follow-up strategies, effectively boosting retention and sales opportunities. She is adept at customer query resolution, handling 50+ queries daily while maintaining a remarkable 95% first-contact resolution rate. Her multilingual skills in English and Hindi facilitate seamless international communication, providing essential support across global time zones. Anju excels in data entry, analysis, and reporting with strong MS Office Suite skills, making her well-equipped for high-performing teams in customer success or support roles.