ANJUM J.

Anjum J. is a remote Customer Service Representative with over six months of hands-on experience supporting customers across the ecommerce and online retail industries through positions at Amazon (NCR Delhi) and Blinkit. In these roles, Anjum efficiently handled both inbound and outbound calls as well as live-chat support, directly assisting customers with order tracking, returns, and product inquiries. Their responsibilities included maintaining customer satisfaction and achieving response time metrics, while effectively multitasking using CRM tools and live-chat platforms within a fast-paced, remote setup. With a foundation in medicine (MBBS) and clinical internship experience, Anjum brings a proven track record of problem-solving, documentation, and real-time service delivery to international and domestic customer bases, adapting quickly to new technologies and remote processes.