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Ann M. — Junior Customer Service Associate from Philippines

Ann M.

Junior Customer Service Associate

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ann Mariz V. is a seasoned professional in the customer service and hospitality sectors, currently serving as a Customer Service Associate with Wipro Inc. Philippines since July 2018. In this role, she skillfully handles updates for a well-known social networking platform, ensuring compliance with content agreements by monitoring the appropriateness of pictures and videos. Her strong background includes prior experience as a Chat Support Representative at Qualfon Phils. Inc., where from 2014 to 2017, she provided instant support and took ownership of customer inquiries. Ann's career began in the hospitality industry as a Guest Services Agent at Regal Business Park Hotel, where she managed front desk operations and administrative tasks. With a Bachelor’s Degree in Hotel and Restaurant Management from the University of Cebu Banilad Campus, Ann possesses adept capabilities in problem resolution, account management, and organizational skills, capitalizing on her educational and professional experiences.

Experience

  • Customer Service Associate

    Wipro Inc. Philippines · 2018 — 2026
    Contributed to a well-known social networking site by ensuring that account updates such as pictures and videos complied with the platform’s guidelines.
  • Chat Support Representative

    Qualfon Phils. Inc. · 2014 — 2017
    Provided customer support via chat, taking ownership of customer issues and serving as the main contact for inquiries.
  • Guest Services Agent

    Regal Business Park Hotel · 2011 — 2013
    Performed front desk duties, responding to guest requests and managing reservations while handling administrative tasks such as invoicing and payment processing.

Skills & Expertise

Education

  • Bachelor Degree of Hotel and Restaurant Management
    University of Cebu – Banilad Campus · 2007 — 2011

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