Ann J.
Customer Service and Technical Support
Open to offersNew to PlatformAbout
Hi! I’m Ann, a Business Marketing graduate with two years of BPO experience in customer service and technical support. In my previous role, I handled customer concerns through calls, chats, and emails, including troubleshooting, account assistance, and issue resolution. I’m a hardworking and adaptable person who enjoys learning new things and helping customers. I’m currently looking for an opportunity where I can use my experience, continue developing my skills, and grow with the company.
Why hire me
Employers should hire me because I bring two years of BPO experience in customer service and technical support, where I developed strong communication, problem\-solving, multitasking, and customer\-handling skills\. I have experience assisting customers through calls, chats, and emails while following company policies and procedures\. I’m adaptable, willing to learn, and able to stay calm and professional when handling challenging situations\. I take accountability for my work and always aim to provide a positive customer experience\. I’m confident that my experience, work ethic, and willingness to grow would allow me to contribute positively to your team\.
Experience
Customer Service and Technical Support Representative
Concentrix · 2024 — 2026I handled customer concerns through inbound and outbound calls, chats, and emails. My responsibilities included assisting with account, subscription, game, console, shipment, billing, and refund-related concerns. I also handled customer escalations, resolved technical issues, documented interactions accurately, and followed company policies and procedures. This experience strengthened my communication, problem-solving, multitasking, and customer-handling skills while ensuring a positive customer experience.
Skills & Expertise
Education
- Bachelor Of Science in Business Administration Major in MarketingLady of Lourdes Hospital and College · 2020 — 2024
Interested in this professional?
Sign in as an employer to save this profile or invite Ann J. to a job.
Sign in as an employer