Ann A.

Ann A. is a proficient Virtual Assistant from Manila, Philippines, specialized in offering administrative and client support within the insurance industry. She has demonstrated expertise at Cover Desk, efficiently managing policy processing, client communication, data entry, and documentation. Ann has previously excelled as a Customer Service Representative at IBEX., where she resolved product information inquiries and managed returns and payments with precision, contributing to high customer satisfaction in a retail setting. Her tenure at Sutherland as a Technical Support Representative involved troubleshooting and resolving technical issues for a video streaming platform, maintaining effective communication and tackling complex cases. Armed with a keen eye for detail, she integrates CRM and Insurance Systems in her work while harnessing her fluency in both Tagalog and English for excellent client interactions. Ann holds a background in Science, Technology, Engineering, and Mathematics (STEM) from PHINMA Republican College and pursued a degree in Psychology at St. Jude College. Her strong organizational and communication skills make her adept in both independent and team-based environments.