ANNA M.

Anna M. is a detail-oriented professional with substantial experience as a Virtual Assistant, Customer Support specialist, and Trainer/Instructor in the call center industry. Her career began at SPI Global Solutions, where she developed a focus on practical, goal-oriented results through coaching and skill development. She further honed her communication and customer handling skills at the Philippine Call Center Institute in her role as a Trainer/Instructor from 2012 to 2013. From 2016 to 2018, she worked as a Customer Service Representative at Startek Phils. Inc., where she assisted clients in problem-solving. Most recently, she served as an Engagement Specialist/CSR at TDCX PHil. Her educational background includes a Bachelor of Science in Food Technology and Information Technology from WVCST. Anna is proficient in managing tools such as MS Office, Google Workspace, and Canva, enabling her to effectively organize business operations and support business owners with email management and calendar scheduling.