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Anna R. — Mid-Level Software Quality Analyst from Philippines

Anna R.

Mid-Level Software Quality Analyst

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Anna Romella L. is an experienced professional who has contributed to multiple sectors including software quality assurance, customer service, real estate, sales, and healthcare. As a Quality Analyst at UnitQ (2022–2026), she analyzed written user feedback and metadata to identify software quality issues, collaborating with engineers, product managers, and operations to resolve complex technical and user support matters. Previously, at Storm Media Ltd. (2017–2022), she worked as a Customer Service Representative focusing on email support to handle customer queries and technical concerns. Her real estate experience includes facilitating property transactions and lead generation at Hausland Development Corporation and Advanpoint, managing negotiations and closing sales deals. Additionally, Anna’s healthcare background includes serving as a staff nurse at Marikina Valley Medical Center, responsible for medical care, record-keeping, and patient advocacy. She demonstrates proficiency in MS Excel, Google Sheets, and social media platforms within these industry roles.

Experience

  • Quality Analyst / Hero

    UnitQ · 2022 — 2026
    Evaluate written user feedback and metadata to pinpoint software quality concerns. Collaborate with engineers, product managers, and operations teams to bridge technical and user support gaps.
  • Customer Service Representative

    Storm Media Ltd. · 2017 — 2022
    Address customer inquiries and issues through personalized email interactions and thoughtful engagements.
  • Real Estate Sales Representative

    Hausland Development Corporation · 2016 — 2017
    Guide clients through the processes of buying, selling, and renting properties, utilizing market knowledge and negotiation skills.
  • Sales Representative (Outbound) / Lead Generation

    Advanpoint (foreclosed) · 2013 — Present
    Identify prospective clients through cold calling, networking, online platforms, and referrals to create new business opportunities. Engage in negotiation and deal closing to finalize sales agreements benefiting both the company and the customer.

Skills & Expertise

Education

  • Staff Nurse
    Marikina Valley Medical Center · 2008 — 2010
  • Bachelor of Science in Nursing
    Our Lady of Fatima University · 2003 — 2007
  • Trinity University of Asia
    Trinity College of Quezon City · 2000 — 2003
  • National College of Business and Arts
    Aurora, Cubao Quezon City · 1992 — 2000
  • Holy Angels Montessori School
    Project 4, Quezon City · 1991 — 1992

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