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Anne N. — Mid-Level Administrative and Customer Service Professional from Kenya

Anne N.

Mid-Level Administrative and Customer Service Professional

Kenya Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Anne N. is a seasoned Administrative & Customer Service Professional with a comprehensive background in client relations, travel, and office support. Bringing formal training in Tours and Travel, she has honed her skills in office administration and executive support across various roles. Her expertise lies in managing efficient office operations, coordinating schedules, handling correspondence, and delivering superior customer experiences. As a Virtual Assistant, Anne has managed correspondence and schedules remotely, enhancing operational efficiency for clients. Her previous role as a Financial Advisor at Britam enabled her to advise clients on financial planning and build enduring client relationships. Additionally, Anne has contributed significantly to front office operations, ensuring a professional and welcoming environment. Her proficiency in data entry, records management, and travel coordination complements her capabilities in supporting dynamic business domains. She is adept in leveraging digital tools like MS Office and social media to facilitate seamless administrative support.

Experience

  • Virtual Assistant

    Online Virtual Engagements · 2018 — 2025
    Handled correspondence and managed schedules, ensuring timely responses. Provided customer support via digital platforms and resolved inquiries efficiently. Conducted accurate data entry and maintained organized digital records. Supported administrative workflows remotely to enhance operational efficiency.
  • Financial Advisor

    Britam Insurance Company · 2013 — 2016
    Guided clients on financial planning related to education savings, insurance, and investments. Marketed financial products including pension schemes, money market funds, and shares. Fostered strong client relationships to improve customer retention, delivering personalized solutions that met client financial objectives.
  • Receptionist / Personal Assistant

    Concise Architects · 2003 — 2010
    Oversaw front office operations, including client reception and call management. Coordinated schedules and appointments for architects, while managing incoming and outgoing mail and email communications. Maintained office organization and contributed to daily administrative activities, ensuring a professional office atmosphere.

Skills & Expertise

Education

  • Kenya Certificate of Secondary Education
    Misyani Girls High School · 1997 — 2000
  • Kenya Certificate of Primary Education
    Ngulini Primary School · 1989 — 1996

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