Anne R.
Junior Case Monitor
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Anne R. is a seasoned professional based in Quezon City, Philippines, with a background in case monitoring, legal coordination, and customer service. Currently working as a Case Monitor at the Philippine Drug Enforcement Agency, she is responsible for tracking PDEA cases, attending court hearings, and serving as a liaison with legal entities. Her career spans various roles, including a Nursing Assistant at Diliman Doctor's Hospital, where she managed patient care and vital signs monitoring. Anne has extensive experience in customer service, having held positions in billing and collections at Quantrics Enterprises, Sitel Philippines, and Wipro BPO, where she specialized in account management and problem resolution. Additionally, she served as a Credit Officer at HSBC, performing financial analyses and credit evaluations. Anne graduated with a BSBA in Financial Management from Arellano University, leveraging strong communication, problem-solving, and attention to detail skills across industries. Her ability to handle sensitive information and adapt to varying business environments underscores her strong work ethic and commitment to excellence.
Experience
Case Monitor
Philippine Drug Enforcement Agency · 2022 — PresentMonitored PDEA and other significant cases. Attended court hearings to track the status of PDEA cases. Submitted reports and updates on drug cases based on court orders, including securing court orders, decisions, and other necessary court processes. Acted as a liaison officer between the PDEA and the court. Entered new cases assigned to the relevant courts.Nursing Assistant
Diliman Doctor's Hospital · 2021 — 2022Took and monitored patients' vital signs. Reported on patient needs and issues to healthcare personnel. Changed patients' linens and beddings. Assisted with NGT and Peg feeding. Observed patients' wellbeing and requirements. Supported patients with mobility.Customer Service Representative
Quantrics Enterprises Inc. · 2019 — 2021Conducted outbound calls to customers with overdue accounts to remind them of outstanding balances. Encouraged immediate payments or arrangements to bring accounts current. Negotiated payment terms and settlements in line with company guidelines. Guided customers in using secure payment channels and assisted with processing when necessary. Documented customer interactions, payment promises, and outcomes in the system while maintaining a respectful and empathetic tone.Customer Service Representative
Sitel Philippines · 2017 — 2018Handled incoming calls from customers interested in purchasing products or services. Identified customer needs and recommended appropriate products and services. Successfully converted inquiries into sales while ensuring customer fulfillment. Maintained comprehensive knowledge of company products, pricing, and promotions. Explained product features and benefits to facilitate informed customer decisions while upholding quality standards in call handling.Customer Service Representative
Genpact Philippines · 2016 — 2017Managed incoming calls from potential or existing customers regarding product purchases. Assessed customer needs and provided recommendations for suitable products or plans. Facilitated the conversion of inquiries to sales, ensuring customer satisfaction. Maintained strong knowledge of product offerings and company promotions. Clearly articulated product features and benefits while adhering to quality standards in call handling and documentation.Customer Service Representative
Sitel Philippines · 2014 — 2016Assisted customers with inquiries related to their bills, statements, payments, and charges. Provided clear explanations of billing details, including breakdowns of fees and payment options. Investigated and resolved billing discrepancies and disputes. Processed adjustments, refunds, or credits as per company policy. Maintained a calm demeanor in interactions with upset customers.Customer Service Representative
Wipro BPO · 2011 — 2012Handled various customer inquiries through calls, emails, or chats related to billing issues, invoices, and account balances. Clarified charges and ensured understanding of billing statements. Resolved billing discrepancies, overcharges, and payment disputes. Carried out adjustments, refunds, and credits in compliance with company policies while maintaining service quality and professionalism.Credit Officer
HSBC – HDPP Philippines · 2009 — 2010Evaluated the creditworthiness of individuals and businesses seeking loans or credit. Conducted financial analyses utilizing financial statements, credit reports, and internal risk models. Performed due diligence and background checks to assess risk levels. Ensured adherence to HSBC's credit policies and regulatory guidelines while reviewing and approving credit applications within designated authority limits.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationArellano University · 2024 — 2025
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