Anniza J.

Anniza P. J. is a dedicated customer service professional based in Dumaguete City, Philippines, with over 10 years of extensive experience in the call center industry. Her career has been marked by her ability to efficiently manage both inbound and outbound call handling, focusing heavily on maintaining high levels of customer satisfaction. At Goalline Solutions Inc., Anniza excelled as an Inbound Critical Response Associate, handling customer concerns adeptly via emails, Google Reviews, and social media, ensuring a positive brand image through timely communication. Previously, at Visaya KPO, she provided technical support and product guidance, efficiently communicating with clients about insurance coverage updates. Anniza has a strong track record in customer retention and satisfaction, honed during her roles at Wonders Corp., Qualfon, and TeleTech, where she built lasting customer relationships and managed high-volume inquiries and orders. Her educational background in Business Administration from Negros Oriental State University, combined with her technical expertise in email, chat, and social media support, bolsters her capability to deliver exceptional service.