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Anthea I. — Mid-Level Customer Service and Administrative Assistant from Philippines

Anthea I.

Mid-Level Customer Service and Administrative Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalogBisayaIlonggo
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About

Anthea I., an accomplished Customer Support and Administrative Assistant professional, brings exceptional skills in managing inquiries and resolving issues effectively. Leveraging her expertise at the Law Office of E.M. Wafula, PLLC, she provides accurate information to clients and resolves customer complaints while ensuring adherence to company policies. With a background as an ESL Tutor at Bibo Global Opportunity Inc. and ACADSOC ONLINE, she has refined her communication abilities by delivering personalized educational content. Additionally, her role as a Technical Coordinator at Teatro Ambahanon Philippines involved coordinating tasks and assisting in technical issue resolution. Anthea's previous experience as a Radio DJ and her freelance endeavors highlight her adaptable nature and proficiency in data entry, scheduling, and multitasking. She holds a BA in Mass Communication from Ramon Magsaysay Memorial Colleges, underscoring her dedication to delivering quality customer service and fostering positive client relations.

Experience

  • Customer Service Representative

    Law Office of E.M. Wafula, PLLC · 2023 — Present
    Handles inbound and outbound customer calls, addressing inquiries and providing support. Provides accurate details relating to products, services, and account issues, while efficiently resolving customer complaints. Escalates complex matters to the relevant department and adheres to company policies and compliance standards.
  • ESL Tutor

    Bibo Global Opportunity Inc. (Engoo) · 2021 — 2023
    Delivered online English lessons to a diverse range of students across various time zones. Managed email communications and maintained precise student records, adjusting materials according to individual learning preferences.
  • ESL Tutor

    ACADSOC ONLINE · 2017 — 2023
    Instructed non-native speakers in English via online platforms and applications, focusing on enhancing speaking, listening, reading, and writing skills. Provided feedback and progress reports to facilitate student improvement.
  • Technical Coordinator

    Teatro Ambahanon Philippines · 2015 — 2018
    Coordinated technical tasks and project requirements among teams. Assisted with troubleshooting and resolving technical issues, while supporting the installation and maintenance of systems or equipment.
  • Radio DJ

    Yes FM/ Love Radio · 2015 — 2018
    Hosted live and recorded radio programs, selecting and playing music, advertisements, and other broadcast content. Clearly delivered news and station announcements, adhering to broadcast scripts and station guidelines.
  • Customer Service Representative

    Six Eleven Call Center · 2012 — 2012
    Achieved performance targets regarding call handling time and customer satisfaction. Documented interactions, updated records, and logged cases within CRM systems, ensuring excellence in customer service within a fast-paced BPO environment.

Skills & Expertise

Education

  • BA in Mass Communication
    Ramon Magsaysay Memorial Colleges · 2015 — 2018
  • BS in Accountancy
    Ramon Magsaysay Memorial Colleges · 2009 — 2010

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