Anthony M.
Senior Hospitality Operations Manager
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About
Anthony K. is an accomplished hospitality operations and management expert with over 20 years of experience in the hospitality industry, specializing in five-star hotels, aviation catering, and restaurant operations. His extensive expertise in F&B management, quality assurance, and cost control has led to the successful setup of new hotels and the enhancement of operational efficiency. Anthony's tenure as an Operations Manager at the Benita Hotel in Bukavu, Congo DRC, saw him spearhead the hotel setup, including staff recruitment and SOP creation. At Cold Springs Hotel, he managed comprehensive hotel operations and achieved cost reduction through vendor contract optimization. His role as a Banquet Service Manager at Pride Inn Paradise Beach Resort in Mombasa involved planning and executing high-profile events. Anthony's international experience includes leading quality audits for Saudi Airlines Catering Company, significantly contributing to their international recognition awards. His educational background in Business Administration complements his professional experience, making him a sought-after leader in the hospitality sector.
Experience
Operations Manager – Consultancy Project
Benita Hotel · 2024 — 2025Led the setup and grand opening of a new hotel, which involved recruiting staff, creating SOPs, and procuring equipment. Managed CAPEX and OPEX planning, identified suppliers, and developed menu offerings. Conducted training programs for HODs to ensure operational readiness.Operations Manager
Cold Springs Hotel · 2024 — 2024Oversaw all aspects of hotel operations, which included F&B, housekeeping, and guest services. Conducted daily operational meetings, monitored compliance with SOPs, and maintained high service standards. Focused on reducing operational costs through vendor contract optimization and waste reduction.Banquet Service Manager
Pride Inn Paradise Beach Resort & Spa · 2023 — 2024Planned and executed high-profile events such as conferences, weddings, and corporate functions. Supervised banquet staff to ensure service delivery aligns with guest satisfaction. Coordinated with chefs and sales teams to fulfill client expectations and revenue targets.Operations Manager
Sax & Violins Lounge · 2022 — 2023Managed restaurant operations, focusing on staff management, inventory control, and customer service. Developed marketing strategies and loyalty programs aimed at increasing sales and customer retention. Recruited, trained, and managed bar staff while ensuring compliance with food safety regulations.Food & Beverage Cost Controller & Service Manager
Lake Naivasha Resort · 2019 — 2020Conducted cost analysis which led to the implementation of measures that reduced F&B expenses. Maintained vendor relationships to ensure quality procurement of products and services. Developed cost-saving programs that improved overall profitability.Internal Food Quality Auditor
Saudi Airlines Catering Company (SACC) · 2014 — 2018Performed quality audits across catering units in several locations including Jeddah, Riyadh, Dammam, and Cairo. Implemented new menus while ensuring compliance with food safety standards and airline specifications. Addressed customer complaints to enhance product consistency.Team Leader
Crowne Plaza Nairobi · 2010 — 2013Planned and executed events including diplomatic and corporate functions. Conducted post-event audits to gather guest feedback and implement service improvements. Trained and managed event staff to ensure adherence to brand standards.Maître D'Hotel
Intercontinental Hotels Group (IHG) · 2005 — 2010Managed meeting and event operations, overseeing staff scheduling, menu planning, and service delivery. Collaborated with the executive chef on menu design and budgeting. Ensured compliance with IHG brand standards to maintain high guest satisfaction.Captain/Waiter
Sarova Stanley Hotel · 1998 — 2000Supervised restaurant operations, focusing on staff briefing, table setup, and service delivery. Ensured guest satisfaction and compliance with hotel brand standards.Waiter
Block Hotels · 1994 — 1997Provided fine dining services, including table setup and beverage service. Engaged with guests and performed closing duties while submitting daily sales reports.
Skills & Expertise
Education
- Bachelor of Business Administration in Hospitality ManagementInstitution not specified · 2011 — 2014
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