Anthony A.
Mid-Level Financial Services Client Service Specialist
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Anthony A. serves as a Client Service Specialist IV at JPMorgan Chase, specializing in resolving high-priority transactional issues within the investment banking sector. Anthony engages directly with clients, requesting and verifying documentation to address outstanding concerns, and collaborates closely with Operations, Payments, Risk, and Client Support teams to gather key details and ensure precise case resolution. He maintains oversight of sensitive cases, meticulously documenting progress and ensuring adherence to regulatory standards. With prior experience as a Fraud Specialist, Anthony evaluates chargeback claims, investigates transaction patterns, and submits representments and rebuttals utilizing fraud detection techniques. His background includes technical support for digital banking and trading platforms, where he troubleshoots service issues and educates customers on compliance procedures, ensuring comprehensive support across both financial and telecommunications domains.
Experience
Client Service Specialist IV
JPMorgan Chase · 2025 — PresentContacted clients to obtain documentation or information necessary for resolving transactional issues, and coordinated with internal departments such as Operations, Payments, Risk, and Client Support for case resolution. Oversaw high-priority or sensitive cases, ensuring proper follow-up, comprehensive documentation, and timely resolution.Fraud Specialist II
JPMorgan Chase · 2023 — 2025Investigated and processed chargeback claims in compliance with network regulations (Visa, Mastercard, etc.) and internal procedures. Reviewed customer disputes using transaction data and fraud indicators, submitted chargeback representments and rebuttals with supporting evidence, and examined transaction patterns for potential fraud.Fraud Specialist I
JPMorgan Chase · 2020 — 2023Handled inbound calls related to credit card disputes, complaints, and account matters, ensuring confidentiality. Resolved disputes through information gathering, account review, and accurate documentation, escalating complex issues where required. Maintained professional communication while adhering to compliance standards and quality performance metrics.Customer Service / Sales Representative
Sykes Asia · 2015 — 2020Managed inbound customer service calls, delivering information, troubleshooting, and support, while identifying needs to suggest appropriate products or services. Established customer rapport to present solutions and promoted upgrades and add-ons to achieve sales targets during service conversations.Technical Support Specialist
People SupportAddressed service issues such as connectivity, SIM activation, device setup, network outages, and billing errors. Guided customers through troubleshooting processes including equipment resets and device configuration, and provided education on service features, device usage, and self-service tools.
Skills & Expertise
Education
- Degree not specifiedLaguna State Polytechnic University
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