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Antonio E. — Mid-Level Quality Assurance Specialist from Philippines

Antonio E.

Mid-Level Quality Assurance Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Results-driven Quality Assurance Specialist with proven experience in performance evaluation, coaching, and operational reporting. Adept at analyzing KPIs, maintaining quality standards, and improving customer experience in sales and service teams. Recognized for fostering team collaboration, driving efficiency, and delivering consistent results. Committed to continuous improvement and excellence in service delivery.

Experience

  • QA Specialist | Admin Assistant | Appointment Setter

    ReNu Solar and Roofing · 2023 — 2026
    Performed call and note evaluations to identify performance trends, providing actionable feedback aimed at enhancing sales quality and customer satisfaction. Developed and analyzed daily and monthly KPI, attendance, and sales reports to facilitate operational decision-making. Interacted with prospective clients to present solar energy solutions and arranged on-site consultations with solar specialists.

  • Junior Sales Executive

    Allen Sports Wear · 2010 — 2015
    Worked alongside marketing and production teams to ensure accurate and timely order fulfillment. Crafted tailored sales proposals, quotations, and presentations for clients, contributing to overall sales growth. Oversaw account activities to ensure customer satisfaction and retention.

  • Customer Service Support | Financial Analyst

    Teleperformance Phils. · 2010 — 2015
    Addressed customer inquiries and financial issues related to credit card accounts with precision and professionalism. Maintained high service quality in a fast-paced call environment while adhering to company policies. Showcased strong analytical and problem-solving abilities, consistently meeting performance metrics.

  • Team Lead | Customer Support

    TeleTech Bacolod · 2005 — 2008
    Oversaw call center agents, conducting coaching sessions and managing performance evaluations. Supervised dialer operations to ensure compliance with quality guidelines, aimed at enhancing team productivity and efficiency. Encouraged team members through feedback and ongoing performance monitoring.

Skills & Expertise

Quality AssuranceData AnalysisSales SupportCustomer ServiceAppointment SetterCustomer Service and Admin Support

Education

  • BS Hospitality Management
    University of Saint La Salle · 2000 — 2003

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