Aphiwe K.

Aphiwe K. is a Customer Support and Retentions Specialist with extensive experience rooted in BPO environments, particularly with Concentrix's Office Depot and Capability BPO's InstaCart campaigns. She excels in managing customer records and resolving queries efficiently, leveraging her strong command over CRM Systems and Data Capturing. Her role as a Subject Matter Expert at Concentrix involved acting as an escalation point for complex queries and ensuring service excellence through quality assurance checks. Aphiwe boasts a Bachelor of Arts in Psychology and Criminology from the University of Pretoria, enhanced by certifications in Data Capturing and Office Administration. Her robust skill set includes adeptness in Microsoft Office, conflict resolution, and achieving service level agreements. Her education and experience equip her to thrive in high-pressure environments, maintaining compliance with service standards while providing exceptional administrative and customer support.