Apprile A.
Junior Medical Virtual Assistant
Open to offersNew to PlatformAbout
Apprile A. is a skilled Medical Virtual Assistant with over one year of experience, adept in both healthcare and financial domains. Leveraging expertise in Medical Billing & Coding (ICD-10, CPT) and Electronic Medical Records (EMR/EHR), Apprile excels in navigating complex systems for precise appointment scheduling and claims processing. Her proficiency in HIPAA Compliance ensures the secure handling of Protected Health Information (PHI) and supports adherence to privacy protocols. In her tenure at Cognizant Philippines, Apprile provided essential support to healthcare providers and members, efficiently managing tasks related to prior authorizations, insurance verifications, and pharmacy claims within stringent compliance frameworks. As a Certified Medical Virtual Assistant, her comprehensive knowledge extends to prescription refill workflows and accurate clinical documentation. With a background also covering customer service roles in a financial setting, she masterfully balances security and customer satisfaction.
Experience
Customer Service Representative
Cognizant Philippines (US Health Care Account Emblem Health Co.) · 2025 — 2026Assisted members and providers with various healthcare, insurance, and pharmacy inquiries. Reviewed and clarified Explanation of Benefits (EOBs), including details about deductibles and copays. Managed Prior Authorization (PA) requests and provided updates on claim statuses while upholding HIPAA privacy requirements.Customer Service Representative
Foundever Baguio Philippines (Us Base Financial Account ADP) · 2023 — 2024Supported customers with inquiries related to account, payroll, and security. Used CRM systems to retrieve account details, document interactions, and carry out service requests while ensuring account security and confidentiality.Medical Virtual Assistant
nullTrained in appointment scheduling and medical transcription, ensuring accurate clinical documentation in real-time. Applied knowledge of medical terminology, EHR documentation standards, and HIPAA-compliant handling of PHI.
Skills & Expertise
Education
- Associate in Hotel And Restaurant ManagementCentro De Escular De Las Piñas (LPC) · — — 2005
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