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April M. — Mid-Level Quality Inspector from Philippines

April M.

Mid-Level Quality Inspector

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

April Marie O. is a seasoned Quality Inspector with over a decade of experience at Taiyo Yuden Phils. She has honed her expertise in back stock and packing inspection, performing detailed product evaluations and reflow processes. April Marie also spent time as a data-worker, handling encoding requests and robust paperwork management. Her tenure included overseeing customer account inquiries, ensuring resolution of service complaints to guarantee satisfaction. At On Semiconductors Inc., she served as a Quality Inspector and Line Auditor, conducting regular machine inspections to uphold quality standards. Additionally, her background also spans customer service roles within the BPO industry, where she provided real-time support for billing and account-related queries. She is proficient in Microsoft Office and Google Workspace, crucial for handling significant workloads efficiently. Based in Danao City, Cebu, April Marie is known for her organizational skills that enable her to manage high-volume tasks in fast-paced environments.

Experience

  • Outbound Customer Representative

    Dynata Cebu · 2024 — 2024
    Conducted surveys based on customer demand.
  • Quality Inspector / Line Auditor

    On Semiconductors Inc. · 2016 — 2019
    Supervised customer account inquiries, providing precise information to resolve service complaints and maintain high customer satisfaction. Conducted RBA on selected products. Performed daily machine inspections to ensure compliance with operational standards and guarantee product quality.
  • Customer Service Representative (CSR)

    The Results Company · 2016 — 2016
    Supported customers with modifications related to their services. Maintained accurate service documentation and remained informed about business updates. Offered real-time assistance for billing, technical, and account-related inquiries.
  • Quality Inspector / Data worker

    Taiyo Yuden Phils,. Inc. · 2003 — 2015
    Managed customer account inquiries, delivering accurate information to address service complaints and ensure customer satisfaction. Handled encoding requests and associated paperwork. Utilized Microsoft Excel, Word, and PowerPoint effectively. Monitored email communications to swiftly address complaints.

Skills & Expertise

Education

  • Bachelor of Science in Elementary Education (BE Ed)
    Institution not specified · 2002 — 2002

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