April A.

April A., based in Bacoor City, Cavite, is a seasoned customer service and operations professional with over five years of experience in the BPO and healthcare industries. She has excelled in roles that require team leadership, particularly in her time as a Team Leader at TaskUs, where she managed a team of 21 Patient Care Coordinators supporting U.S. mental healthcare operations, specifically for Talkiatry. April ensured efficient patient scheduling, provider matching, and handled escalations while maintaining high quality and productivity standards. Her expertise also extends to content moderation and coaching teams to achieve compliance and customer satisfaction at TikTok. At TSA PH, she led customer service teams in driving performance goals and enhancing customer satisfaction. Her proficiency with CRM systems, such as Salesforce, and tools like Microsoft Excel demonstrates her capability in maintaining accurate documentation and delivering exceptional customer experiences across various communication channels, including phone, chat, and email. April's education includes a Bachelor of Science in Office Administration from the Polytechnic University of the Philippines.