April D.
Junior Product Manager
Open to offersNew to PlatformAbout
April P. is an accomplished Associate Product Manager with extensive experience across the computer hardware, airline, and accident management industries. She has proven expertise in research, management, and account handling, with adept skills in Microsoft Excel and Microsoft Word. Her role as Team Lead at I’m In The Right Accident Management in Australia involves managing team operations, liaising with insurance companies, and resolving escalations. Prior to this, as an Account Executive at RingCentral, she focused on building client relationships, increasing revenue, and strategizing presentations for key decision-makers. April's tenure at SYNNEX-Concentrix strengthened her collaborative abilities with vendors and provided product management insights. Holding a Bachelor of Science in Accountancy from Far Eastern University, she combines her educational background with practical experience to deliver high-level account solutions and customer service.
Experience
Team Lead – Pre Hire
I'm In The Right Accident Management · 2022 — PresentConducted outreach to potential clients for hire car services and maintained communication with insurance companies through calls and emails. Managed team schedules, addressed escalations, and prepared reports along with team updates.Client Coordinator
PACIA · 2022 — 2022Responded to inbound calls and assisted customers with hire car bookings. Engaged with customers whose vehicles were written off to facilitate conversions and managed CRM activities.Virtual Professional
MyOutDesk · 2021 — 2022Scheduled initial appointments, confirmed attendance for dinner events, sent follow-up emails, and responded to text messages.Account Executive Level II
RingCentral · 2019 — 2021Focused on building and enhancing relationships with both new and existing accounts to support revenue growth. Developed and implemented account strategies while proactively contacting customers to address any arising issues.Associate Product Manager
SYNNEX-Concentrix · 2015 — 2019Proposed product specifications for Firewall and Security solutions including Watchguard, Fortinet, and CheckPoint. Maintained direct vendor communication to address technical queries, facilitated pricing discussions, processed orders, and coordinated logistics for product availability.Team Lead
IBEX Global · 2013 — 2015Managed customer escalations, provided coaching on KPIs, and prepared comprehensive reports detailing project specifications and team activities while overseeing employee schedules.Travel Specialist
IBEX Global · 2012 — 2013Managed reservations for flights, hotels, cars, and vacation packages while understanding customer travel preferences and arranging suitable accommodations for diverse groups and individuals.
Skills & Expertise
Education
- Bachelor of Science, AccountancyFar Eastern University · — — 2006
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