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April J. — Junior Customer Service Representative from Philippines

April J.

Junior Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

April Joie S. is a dedicated professional with a background in customer service and sales representation. Holding a degree in Development Management from Cavite State University, she has a solid foundation in management principles, public policy, and social development. April has gained extensive experience in the customer service sector, working with IBEX Global Solutions, handling non-voice support under Walmart's account, where she expertly managed grocery-related customer inquiries such as missing items and delivery issues. She also contributed significantly as a Customer Service Representative at IQOR, resolving Sprint billing and technical issues. Her freelancing role at Delta Media allowed her to leverage her sales skills in the adult industry, promoting and selling subscriptions via digital platforms. April's exceptional communication skills, problem-solving expertise, and ability to multitask effectively make her a valuable asset in any professional setting.

Experience

  • Freelancing - Sales Representative

    DELTA MEDIA · 2022 — 2024
    Engaged with clients in the adult industry to promote website subscriptions and facilitate package purchases via chat. Utilized platforms such as Instagram, Snap, WhatsApp, and Telegram for client interaction.
  • Customer Service Representative

    IBEX GLOBAL SOLUTIONS INC. · 2020 — 2022
    Provided assistance to clients regarding their grocery concerns through inbound chats. Addressed issues related to missing items, lost deliveries, damaged items, and replacements.
  • Customer Service Representative

    IQOR DASMARIÑAS CAVITE · 2020 — 2020
    Assisted clients with billing inquiries related to their Sprint accounts through inbound calls. Provided support for basic technical issues concerning purchased phones.

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