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Arabela S. — Mid-Level Customer Service Representative from Philippines

Arabela S.

Mid-Level Customer Service Representative

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Arabela T. is a dedicated professional with experience in both technology and hospitality sectors. She operated as a Surface Mount Technology Operator at Ingrays Technology in Hsinchu, Taiwan, where she oversaw SMT machines, performing calibrations and troubleshooting to ensure efficient electronic component production. Her role involved inspecting finished PCBs to meet quality standards. Prior to this, she contributed to Marriott Hotel in Kaohsiung, Taiwan, as part of the Hospitality Service Staff. Here, she excelled in customer service, maintaining hotel room standards and guest satisfaction. Moving into the customer service domain, Arabela worked at Foundever Asia as a Customer Service Representative, managing high-volume calls, resolving client issues, and coordinating with major merchants like eBay and The Home Depot. Her educational background includes Senior High School studies in Humanities and Social Sciences and two years in Computer Science from Kaoyuan Vocational High School, Taiwan, where she was consistently recognized as an honor student.

Experience

  • Customer Service Representative (Call Center)

    Foundever Asia · 2025 — 2026
    Managed high-volume inbound calls, ensuring professionalism and efficiency in service. Acknowledged for quick and accurate problem-solving skills in addressing customer concerns. Assisted multiple clients with payments, orders, and account inquiries, while coordinating with affiliated merchants such as eBay, The Home Depot, and Temu. Handled and resolved dispute cases, including issues related to missing packages and logistics. Updated payment records and maintained precise transaction tracking.
  • Surface Mount Technology Operator

    Ingrays Technology · 2023 — 2025
    Operated SMT machines for the production of electronic components, ensuring quality and efficiency throughout the production line. Completed regular machine calibration and basic troubleshooting to reduce downtime. Inspected finished PCBs for defects to adhere to company quality standards.
  • Hospitality Service Staff and Housekeeping Service

    Marriott Hotel · 2023 — 2025
    Provided food and drink service to guests, assisting with orders while maintaining high-quality customer service. Managed guest room cleaning and preparation, restocking amenities to meet hotel standards. Delivered reliable service, focused on guest needs and professionalism in both housekeeping and dining roles.

Skills & Expertise

Education

  • Computer Science Major
    Kaohsiung Vocational High School · 2023 — 2025
  • Senior High School Graduate HUMSS STRAND
    Sto. Nino Montesorri School · 2021 — 2023

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