Arby C.
Senior Virtual Assistant Lead Generation Specialist
Open to offersNew to PlatformAbout
Arby S. is a seasoned General Virtual Assistant with extensive experience across various domains in the call center sector and virtual assistance for over five years. With expertise in lead generation, cold calling, and sales development, Arby has proven adeptness in managing dynamic roles and industries. At WeBox, Arby excels as a Lead Generation Specialist and Operations Administrator, leveraging tools such as LinkedIn Sales Navigator and HubSpot to optimize CRM onboarding and prospect data management. His tenure with Wing Assistant highlights his proficiency in email marketing and lead generation within the solar, mining, and real estate sectors, employing platforms like Salesforce and ZoomInfo. Previously, at Capital One and Convergys, Arby honed skills in fraud investigations and collections, respectively, cementing his ability to maintain high-quality client interactions and operational accuracy.
Experience
Email Marketing / Lead Generation / Cold Caller / Appointment Setter / Sales Development Representative
Wing Assistant · 2022 — 2025Generated and vetted high-quality leads utilizing Salesforce, Salesloft, ZoomInfo, GHL, HubSpot, and Crunchbase. Executed cold email campaigns while managing outreach pipelines. Maintained and uploaded prospect databases within CRM systems. Engaged in cold calling and appointment setting for clients in the solar, mining, and real estate sectors.Lead Generation Specialist / Researcher / Operations Administrator
WeBox · 2024 — PresentConducted research to identify and qualify target companies for onboarding into CRM via HubSpot. Verified decision-makers through tools such as LinkedIn Sales Navigator, ZoomInfo, Seamless AI, and Crunchbase. Ensured data accuracy through address and company verification and maintained high-quality prospect data for outbound campaigns. Managed Supervisor logins and performed additional administrative duties.Contact Database Management
Urban CGI · 2024 — 2024Cleaned and managed duplicate contacts in Salesforce. Conducted research to expand both the company and decision-maker databases while maintaining CRM hygiene and tracking contact ratios. Oversaw inbox communications and monitored engagement responses.Cold Caller
Real Estate Project Solutions REPS · 2021 — 2022Performed outbound prospecting calls within the real estate sector. Qualified leads and educated potential clients about available services. Set appointments and nurtured seller leads.Virtual Assistant | Email Management
Rocket Station · 2019 — 2021Managed Salesforce cases addressing billing and website issues. Assisted clients with online payments and setting up autopay. Handled objection management and seller qualification. Conducted skip tracing and property management support.Cold Caller
Versatel Marketing · 2019 — 2019Handled outbound calls and qualified leads for health insurance.Phone Insurance Specialist - Sprint
Asurion · 2018 — 2019Assisted customers in filing insurance claims and upsold protection plans. Managed claim status updates and responded to customer inquiries.Fraud & Disputes Specialist
Capital One · 2016 — 2018Handled fraud investigations and processed disputes. Assisted customers with lost or stolen cards while reviewing transactions and account activity.Collections Specialist
Convergys · 2013 — 2016Managed both inbound and outbound collections, negotiated payment arrangements, and verified as well as traced contact information.
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