Arch M.
Junior Customer Service and Virtual Assistant
Open to offersNew to PlatformAbout
Morzechai A. is an early-career professional with experience in technology, customer support, and data management across agencies and freelance platforms. Currently with Dream Art Agency as an OF Chatter, Morzechai manages multiple chat accounts, sends mass messages, and crafts tailored personas to drive sales in a digital services context. As a Customer Service Representative at Concentrix, Morzechai provided eBay customer support via chat and phone, resolving account and service issues efficiently. Previous freelance roles on Upwork include Virtual Assistant and Data Entry Assistant, handling professional correspondence and organizing extensive client data. With educational grounding in information technology and skills in data entry, Microsoft Office Suite, and basic HTML/JavaScript, Morzechai supports business operations with accuracy and adaptability.
Experience
OF Chatter
Dream Art Agency · 2026 — 2026Chatted during assigned shifts, engaging with five different accounts and sending hourly Mass Messages, developed personas for each managed model, and handled sales activities for inactive accounts.Customer Service Representative
Concentrix · 2025 — 2025Delivered customer support for eBay via chat and phone channels, assisting users by troubleshooting service concerns and handling account inquiries, with a focus on promptly resolving issues and maintaining customer satisfaction.Virtual Assistant
Upwork · 2025 — 2025Sent professional correspondence to potential employers on behalf of clients, maintained consistency in communication style and formatting, and independently managed delegated tasks to meet client deadlines.Freelance Data Entry Assistant
Upwork · 2020 — 2021Entered and organized extensive client data in Excel, ensuring precise formatting and integrity across multiple submissions while working independently to meet required deadlines.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of the Cordilleras · 2024 — 2025
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