Archie M.

Archie C. M. has carved a professional path in the fields of customer service and financial advisory. At Sutherland Global, Tarlac, he excelled as a Team Leader/Supervisor, adeptly managing a team of 15 agents to meet operational targets and achieve high customer satisfaction scores, notably ranking as a top 10 NPS coach for two consecutive months. His responsibilities included coaching for improvement and overseeing daily operations. Prior to this, he demonstrated his expertise as a Community Expert/Support, serving as a key resource for escalations in specialized accounts. Archie also holds experience as a Customer Service Representative, where he acted as the primary liaison between the company and its clients. Additionally, he served as a Licensed Financial Advisor at Sunlife Canada, providing strategic financial guidance to help clients achieve lifetime security. Archie holds a Bachelor of Arts in Communication from Tarlac State University and has expanded his proficiency through advanced training in social media management, graphic design, and lead generation.